Support
Crosby Ops is a workforce operations platform for Australian hospitality and retail businesses. The team behind Crosby Ops responds to every support email personally. We aim to reply within one business day.
What we can help with
- Signing in or resetting your password.
- Setting up a new store, employee, supplier, or integration.
- Questions about rostering, timesheets, ordering, or end of day reconciliation.
- Issues with Xero or Square integrations.
- Push notification problems on iPhone or iPad.
- Billing and subscription questions.
- Reporting a bug or suggesting a feature.
Before you email
It helps us help you faster if your email includes:
- Your store name and the email address you sign in with.
- A short description of what you were doing when the issue happened.
- A screenshot if the issue is visual.
- The device you were on (iPhone model, web browser, etc.).
Account and data
If you need to access, correct, or delete personal data held in your Crosby Ops account, email support@crosbyops.com. We respond within 30 days. Our full privacy policy explains what we collect and why.
Delete your account
Email support@crosbyops.com with the subject line "Delete my account" from the email address linked to your Crosby Ops login. We remove your login credentials, saved sessions, avatar, and notification preferences within 30 days.
Your employer is legally required by the Fair Work Act 2009 (s535) to retain employment records (name, timesheets, pay history, superannuation contributions, tax file number) for seven years from the end of your employment. Those records stay with your employer's Crosby Ops account and cannot be deleted on individual request until the statutory retention period ends.
For questions about your employment records specifically, contact your employer or store manager directly.
Response times
- General questions: within one business day.
- Urgent issues (cannot sign in, cannot publish payroll): same day during AEST business hours.
- Bug reports: triaged within one business day, resolved by severity.
Hours
Support is staffed Monday to Friday, 9:00 to 17:00 ACST (Adelaide time). Emails sent outside these hours are answered the next business day.